Delivery and Substitution policy

Contacting the Recipient: We will call your recipient before delivering your gift to ensure that someone will be home to accept the delivery, and to confirm delivery address and details.

Pick-up Option: We may offer your recipient the option of picking up their gift, and we will provide them with a gift card to The Flower Basket to cover the cost of delivery paid.

If no one is home: If the recipient is not available at the time of delivery, our delivery driver may leave your gift in a safe place, such as on a covered porch or with a neighbor. We will not leave fresh flowers, plants, or food items outside during inclement weather.

Undeliverable Conditions: Occasionally, weather and road conditions, including unshoveled driveways and animals blocking walking paths, render a delivery untenable. If our driver is unable to deliver your gift due to such conditions, they will return to the shop with your gift and we will contact the recipient to coordinate a future time that they can pick it up.

Anonymous Gifts: We strongly discourage anonymous gifts and will disclose the sender's name if asked by the recipient.

Partner Florists: We work in collaboration with florists near and far to create and deliver arrangements. If we are unable to design and deliver your gift, we may work with a partner florist to fulfill your order.

Substitutions: Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.